Performance issue impacting access to TestRail

Incident Report for TestRail Cloud

Resolved

The issue affecting TestRail has been resolved and all services are now fully operational. Thank you for your patience.
Posted Aug 19, 2026 - 14:00 UTC

Monitoring

A fix has been implemented and we are monitoring the recovery. Some temporary instability may occur during this period as the system recovers. We will update once the system is fully stable.
Posted Aug 19, 2026 - 12:34 UTC

Investigating

We are aware of an issue affecting TestRail where some users may experience slower performance and/or 500 errors. Our team is working to restore full functionality. Updates will follow as soon as we have more to share.
Posted Aug 19, 2026 - 11:32 UTC
This incident affected: TestRail Cloud.
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